Secure services for planholders

For logging on to our online services, we use your email address as your user ID. If you've changed your email address, you'll still be able to login using your old email address. However, you should update your user ID to your new email address as soon as possible to ensure that we can still can still assist you should you, for example, forget your password.

To change your user ID to your new email address, login using your old email address, click on the "My details" tab and select "Change user ID"